Frequently Asked Question

1st Step

To verify connectivity, select the link below and make sure the time is current.

https://www.google.com/search?q=date+time

If the date and time is right check if Netmotion Client is connected:

2nd Step

If you are unable to get a date and time, follow some of these basic steps:

• Reboot MDC
  
• If the issue continues go to next step. 
• Re-dock MDC
• If the issue continues go to next step.
• Reboot Sierra Wireless (Only press the reset Button for less than a second)
• If the issue continues go to next step.
• Check for lose connection on the back of the Sierra Wireless.

If the issue continues please contact your chain of command.